At NORSE Republics, we are committed to providing our valued customers with high-quality furniture, lighting, and home accessories. We understand that sometimes, issues may arise with your purchase or your preferences may change. To ensure a smooth and transparent return and exchange process, we have established the following policy:

Defective Items

• In the event that you receive a defective item from an online purchase, we are here to assist you. To initiate a return and exchange, please provide us with clear proof of the defect, either in the form of photos or videos taken during the unboxing process.

• Our team will carefully review the provided evidence to determine if the item is indeed defective. The final decision regarding the defect will be made by our team.

• If the item is found to be defective, we will offer an exchange for a new product, provided we have the same item in stock. If the identical product is unavailable, we will issue a refund in the form of a credit note, which can be used for future purchases with any of NORSE Republics offline and online stores.

Change of Mind

• We understand that preferences can change, and sometimes you may wish to exchange a product due to a change of mind. For these situations, we offer a 3-day window for exchanges.

• To be eligible for an exchange due to a change of mind, the item must be returned in its original packaging and accompanied by the original receipt from our store.

• The exchanged product must be of the same or higher price than the original purchase.

Please note the following important points

• All sales items are not eligible for return and exchange in any case. This policy applies to all items sold in our store on sale or at a discounted price.

• All returned items must be in their original condition and free from any damage, wear, or modifications.

• Products that are customized or made-to-order may not be eligible for return or exchange. Please consult with our customer service team for further details.

• The customer is responsible for any shipping or transportation costs associated with the return and exchange process.

• NORSE Republics reserves the right to decline returns or exchanges if the conditions mentioned in this policy are not met.

We aim to provide you with exceptional service and ensure that your shopping experience at NORSE Republics is a satisfying one. If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to contact our customer service team.

Thank you for choosing NORSE Republics for your furniture, lighting, and home accessory needs.